Client Resources Walkthrough: Your Complete Client Portal & Tools Guide
Interactive Tour: Your Computer Central Client Portal
Follow this guided walkthrough to explore every tool, calculator, and resource available to you as a Computer Central client. Each section includes screenshots, tips, and direct links — no guessing required.
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Section 1 — Your Client Resources Portal
The home base for all client tools and forms
The Client Resources page at /client-resources/ is your central hub. From here you can access every tool, submit forms, download the RMM agent, and browse guides — all without calling us.
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Pro Tip: Bookmark /client-resources/ on your computer and phone. It’s the fastest way to reach us or self-serve without digging through emails.
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Section 2 — Submit a Support Ticket
Report IT problems quickly with all the right details
Use /support-tickets/ (or type /support/ — it redirects automatically) to submit a ticket directly to our team. You can also reach this page via the red “Submit a Ticket” button on the Client Resources page.
???? Step-by-Step: Submitting a Ticket
- Go to
/support-tickets/or click Submit a Ticket from Client Resources - Fill in your name, email, and phone number
- Select a Priority level — Critical (system down), High, Normal, or Low
- Choose a Category — Hardware, Software, Network, Security, Email, or Other
- Write a clear description of the issue (what happened, what you expected)
- Attach screenshots or files if available (drag-and-drop supported)
- Click Submit Ticket — you’ll receive an email confirmation
“Outlook is not syncing emails since 9am. I’m using Windows 11 and Microsoft 365. Other team members are unaffected.”
“Email not working” — this delays our response because we’ll need to ask follow-up questions.
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Section 3 — RMM Agent Download
Install 24/7 device monitoring on your managed computers
The Datto RMM agent is a small, lightweight program that lets Computer Central monitor and manage your devices remotely — proactively catching issues before they become problems.
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- From Client Resources, click the RMM Agent Download card (teal button)
- A modal will open — type your company name in the search box
- Click Find My Installer — your unique installer link will appear
- Click the Download Installer button — save the .exe file
- Run the installer with Administrator privileges (right-click → Run as Administrator)
- The installation takes 2–3 minutes — no restart required
- The agent will appear as a small icon in your system tray
???? What does the RMM agent do?
- Monitors CPU, memory, disk, and network performance
- Manages Windows updates and patches automatically
- Runs antivirus and security scans in the background
- Allows our technicians to remotely fix issues without interrupting your work
- Creates automatic support tickets if critical thresholds are exceeded
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Section 4 — Browser System Diagnostic
Run a free system health check from any browser
The Browser System Diagnostic runs a 30-second scan of your computer from within the browser — checking speed, memory, disk, browser health, and security settings. No installation required.
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- From Client Resources, click Run System Diagnostic
- Click Start Diagnostic in the modal that opens
- Wait 20–30 seconds while tests complete
- Review your findings — issues are highlighted in red, warnings in yellow
- Optionally click Send Results to Computer Central to share with our team
- We’ll review and follow up with recommendations
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• CPU usage and core count
• Available RAM
• Browser version and security
• Operating system version
• Hardware acceleration
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Section 5 — Data Loss & Recovery Calculator
Calculate your real financial risk from a data loss event
The BCDR Calculator helps you understand what a real outage or ransomware attack would cost your business — in labor, lost revenue, and annual risk exposure. Most business owners are shocked by the results.
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- Employees affected — how many staff would be blocked from working during an outage
- Average hourly rate — blended hourly cost per employee (salary ÷ 2080)
- Recovery Time (RTO) — estimated hours to restore from a backup or incident
- Recovery Point (RPO) — how many hours of work data would be lost
- Monthly revenue — used to calculate revenue lost during downtime
- Incident frequency — how often incidents typically occur for businesses your size
- Current backup solution — your existing backup type affects risk multiplier
- Click Calculate My Exposure to see your numbers
• Labor Loss = hours down × employees × hourly rate × risk multiplier
• Revenue Loss = daily revenue ÷ 8 × hours down
• Annual Exposure = combined cost × incidents per year
• RPO Impact = data re-entry cost for lost work hours
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Section 6 — Microsoft 365 Health Check
Scan your domain for email security gaps in 60 seconds
The M365 Health Check scans your email domain for security gaps — specifically SPF, DKIM, and DMARC records that protect your business from email spoofing and phishing attacks.
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Section 7 — Live Uptime Monitor
Real-time status for Microsoft 365, Datto, and other critical platforms
The Live Uptime Monitor checks the operational status of all critical platforms your business depends on — Microsoft 365, Teams, SharePoint, Datto RMM, Datto BCDR, Inky email security, and more — refreshed every 90 seconds.
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Operational
All systems normal
Degraded
Partial issues, vendor investigating
Outage
Major incident in progress
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Section 8 — Phishing Awareness Test
Test your team’s ability to spot suspicious emails
The Phishing Awareness Test shows you real-world examples of phishing emails and asks you to identify the red flags. It’s a great training tool for your whole team — takes 5 minutes and the results are eye-opening.
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- Mismatched sender domains (e.g., “paypal-support.com” vs “paypal.com”)
- Urgency tactics (“Your account will be closed in 24 hours!”)
- Suspicious links that don’t match the displayed text
- Grammar mistakes and unusual formatting
- Unexpected attachments or requests for credentials
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Section 9 — Password Strength Checker
Check if your passwords are strong enough to protect your accounts
The Password Checker lets you test a password’s strength without sending it anywhere — analysis is done entirely in your browser. It estimates crack time, flags common patterns, and explains exactly how to improve weak passwords.
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✅ Do
- Use 16+ characters
- Mix uppercase, numbers, symbols
- Use a passphrase (4 random words)
- Use a unique password per site
❌ Don’t
- Use your name or company name
- Use “Password123!” patterns
- Reuse passwords across accounts
- Use birth years or pet names
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Section 10 — SOPs & How-To Guides
Step-by-step guides for common IT tasks your team handles
The SOPs & Guides Library is accessible from the Client Resources page. It contains step-by-step how-to guides for common IT tasks — organized by category and searchable by name.
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Section 11 — Remote Support Access
Allow a technician to securely access your screen
For issues that need live help, our technicians can securely access your screen using remote support tools. You must initiate every session — our techs cannot connect without your permission.
???? Starting a Remote Session
- Go to
/remote-support/or click Remote Support in Client Resources - Click the session link provided by your technician (they’ll give you a code or URL)
- Download and run the temporary support agent (it removes itself after the session)
- Confirm you want to allow access — you can see everything the tech does
- When done, close the session — access is immediately revoked