All Service Plans
Premium Managed IT
Unlimited Support Included
MANAGE+
$175Per User · Per Month
Our most comprehensive plan. Unlimited remote and onsite support, after-hours coverage, full cybersecurity stack, vCIO strategic advisory, and dedicated account management — all for one flat monthly rate.
Unlimited remote & onsite
After-hours & weekend coverage
vCIO & strategic roadmap
Dedicated account manager
Everything Included in Manage+
Every tool, every service, every support channel — no add-ons, no hidden fees. This is complete managed IT.
Core Platform
Remote Monitoring & Management 24/7
Continuous health monitoring of all endpoints, servers, and network devices.
Automated Patch Management
OS, application, and third-party patches applied on a tested cadence — zero manual effort.
IT Documentation (ITGlue)
Full asset inventory, password vault, network maps, and runbooks — always current.
Professional Service Desk
Ticketing, SLA tracking, and transparent reporting for every request.
Support — Unlimited, No Caps
Unlimited Remote Support M–F 9–5
Call, email, or chat — your team gets help instantly, every time.
Unlimited Onsite Support Included
Technician dispatch for hardware issues, office moves, or hands-on fixes — no trip-charge billing.
After-Hours & Weekend Support Included
Emergencies don't follow business hours. Our team is available when it matters most.
Vendor Management
We manage your ISP, copier, phone, and software vendors — so you don't have to.
Cybersecurity Stack
Endpoint Detection & Response (EDR)
AI-powered threat detection that stops ransomware and zero-day attacks at the endpoint.
Managed SOC 24/7
Human-led security operations center monitoring your environment around the clock.
Email Security & Spam Filtering
Advanced threat protection, impersonation detection, and sandboxing for all inbound email.
Easy DMARC
Fully managed DMARC, DKIM, and SPF to stop spoofing and protect your domain reputation.
Dark Web Monitoring
Continuous monitoring for your business credentials on the dark web, with immediate alerts.
Security Awareness Training
Monthly simulated phishing and bite-size training to build a security-first culture.
Endpoint Backup & Recovery
Automated local and cloud backups for every workstation and server with tested restores.
Cloud-to-Cloud Backup (Microsoft/Google)
M365 and Google Workspace email, SharePoint, OneDrive, and Teams — all backed up and recoverable.
Productivity & Cloud Platforms
Microsoft 365 Administration
Full tenant management — licensing, policies, security defaults, Teams, and SharePoint.
Google Workspace Administration
Workspace setup, user lifecycle, Drive policies, and integration management.
Datto Workplace
Business-grade file sync and share for servers and users — without the consumer risk of Dropbox.
Strategic Advisory
vCIO — Virtual CIO Included
Quarterly technology roadmap reviews, budget planning, and executive-level IT advisory aligned to your business goals.
Dedicated Account Manager
A named point of contact who knows your environment, your people, and your business priorities.
Monthly Business Reviews
Ticket trends, security posture, uptime reports, and upcoming initiatives — delivered to leadership.
Technology Roadmap & Budget Planning
3-year hardware lifecycle planning and IT budget forecasting so you're never caught off-guard.
How Manage+ Compares
Secure+
Monitor+
Manage+
Remote Support (M–F 9–5)
Unlimited
Unlimited
Unlimited
After-Hours / Weekend
—
Bank of Hrs
Unlimited
Onsite Support
Billed
Billed
Unlimited
24/7 SOC Monitoring
EDR (Endpoint Security)
Email Security
Dark Web Monitoring
Easy DMARC
Endpoint Backup
Cloud-to-Cloud Backup
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Datto Workplace
—
—
Vendor Management
—
vCIO & Tech Roadmap
—
—
Dedicated Account Manager
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—
Manage+ Is Built For…
10–150 User Organizations
Too large to manage IT internally, too small for an in-house IT department.
Businesses That Value Their Time
Owners and managers who want zero IT distraction — just reliable technology that works.
Compliance-Sensitive Industries
Healthcare, legal, finance, and real estate — where security and documentation are non-negotiable.
Growth-Focused Teams
Companies that need IT to scale with them — not catch up to them.
Multi-Location or Remote Teams
Distributed employees and multiple offices need after-hours and onsite coverage without surprises.
Organizations That Want a True IT Partner
You want someone who understands your business — not just your computers.
What Manage+ Looks Like In Practice
Saturday Afternoon Ransomware Alert
Our SOC detects the threat at 2 PM Saturday. The endpoint is isolated automatically. An on-call engineer calls you within the hour. You're back to work Monday morning — no data lost, no ransom paid.
New Office Opening Next Month
Your account manager builds the tech spec, orders hardware, coordinates with the ISP, and our technician is onsite the day of the move. No project billing. No surprises. Just done.
Quarterly vCIO Review
Your vCIO walks leadership through the last quarter's uptime, security incidents (or lack of them), and recommends a 3-year hardware refresh plan that avoids budget spikes.
Onboarding 5 New Employees
Devices are provisioned, accounts created, email configured, and security policies applied before the new hires arrive. Zero effort from your HR or office manager.
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Our Commitment to You
We earn your business every year. If you ever feel we're not delivering the value this plan promises, we'll make it right — or help you transition without penalty. No games. No vendor lock-in.
4-hr
Response SLA
24/7
SOC Monitoring
∞
Remote & Onsite Support
vCIO
Strategic Advisory
Frequently Asked Questions
What exactly does "unlimited onsite" mean?
It means we send a technician to your location without billing you per-trip or per-hour. Hardware swap, office move, new user setup, or a complex issue that needs hands-on resolution — all included in your monthly rate.
Is after-hours support available on holidays?
Yes. Manage+ includes after-hours and weekend emergency support. For major holidays we maintain an on-call rotation for critical incidents. We'll define response tiers together during onboarding.
What is a vCIO and how often do we meet?
Your vCIO is a senior-level advisor who functions as your virtual Chief Information Officer. We recommend quarterly formal reviews plus an annual strategic planning session. You also have access for ad-hoc calls on major decisions like cloud migrations, acquisitions, or compliance projects.
Do I still need to buy Microsoft 365 or Google Workspace licenses separately?
Yes — Microsoft and Google licensing is billed separately (we can source it for you at CSP pricing). What's included in Manage+ is the full administration, configuration, security hardening, and ongoing management of whichever platform you use.
What contract length is required for Manage+?
Manage+ is offered as an annual service agreement with 60 days written notice required for changes. This allows us to staff appropriately and maintain the tooling that delivers a premium experience. If you need month-to-month flexibility, see our Freedom+ plan.
Can I select Manage+ without a long-term agreement?
Yes — we can offer Manage+ on a month-to-month basis, but not at the same price as our standard 12-month service term. The annual rate reflects the operational commitment and staffing investment required to deliver the unlimited onsite and after-hours coverage Manage+ provides. If a no-contract arrangement is important to you, we're happy to discuss the month-to-month pricing on a discovery call. Alternatively, our Freedom+ plan offers a fully à la carte, month-to-month approach.
Can we start on Secure+ and upgrade to Manage+ later?
Absolutely. All three managed plans (Secure+, Monitor+, Manage+) are built on the same platform. Upgrading simply adds services to your agreement — your history, documentation, and environment stay intact.
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Ready to Run IT Like a Business?
Get a custom Manage+ quote in minutes — or schedule a 30-minute call to see if it's the right fit for your team.