???? Overview
???? Client Resources
???? Support Tickets
???? RMM Agent
???? SOPs & Guides
???? Self-Service Tools
???? Calculators
???? Security Scanners
???? Pro Tips
???? Client Resources
???? Support Tickets
???? RMM Agent
???? SOPs & Guides
???? Self-Service Tools
???? Calculators
???? Security Scanners
???? Pro Tips
✦
Welcome — What’s in Your Client Portal
Start Here
As a Computer Central managed client, you have access to a full suite of self-service tools on our website. This guide walks you through every feature — from submitting a support ticket to running a security scan on your domain.
Client Resources Hub
Your home base — support, onboarding, guides, and RMM agent all in one place.
Support Tickets
Submit and track support requests with priority levels and file attachments.
Security Tools
Password strength checker, domain email scanner, phishing awareness test.
Business Calculators
BCDR risk calculator, IT problems cost calculator, IT project estimator.
Live Uptime Monitor
Real-time status of all monitored services, infrastructure, and vendor platforms.
M365 Health Check
Automated Microsoft 365 security scan — see your tenant security score instantly.
???? Bookmark this page: /client-resources/ is the fastest way to reach all of these tools from any device.
1
Client Resources Hub
Daily Use
Navigate to /client-resources/ — you’ll see a grid of 7 resource cards. Here’s what each one does:
Support Ticket (Red Card)
Click “Get Started” to go to the full support ticket form. Fill in your name, company, priority, and describe the issue. You can attach screenshots or files up to 10MB each. After submitting, you’ll receive a confirmation and our team responds within your SLA window.
???? Use Priority: CRITICAL only for complete outages. Emergency and High are for same-day issues. This helps our team triage correctly.
New Employee Onboarding (Green Card)
Opens a form to request new employee IT setup. Provide their name, department, start date, and what access they need. We’ll set up their workstation, Microsoft 365 account, email, and any software before their first day.
???? Submit at least 3 business days before the start date to ensure everything is ready.
Employee Offboarding (Amber Card)
Request account deactivation when an employee leaves. Covers: revoking M365 license, email redirect, VPN/remote access revocation, corporate data removal, and license reassignment. Critical for security — submit the same day an employee gives notice.
???? For involuntary terminations: call us directly first so we can disable access immediately while you handle HR.
System Diagnostic (Blue Card)
Runs a browser-based diagnostic that checks your computer’s RAM, CPU cores, disk health, battery, screen resolution, and more. Takes 30 seconds and shows a detailed report you can share with our team.
???? Run this before calling support for a computer issue — it gives our team detailed hardware info instantly.
RMM Agent Download (Teal Card)
Type your company name to get a custom Datto RMM monitoring agent installer. Install it on any new computer in your office to bring it under Computer Central’s management — 24/7 monitoring, remote support capability, and patch management all activate automatically.
???? Every new computer should have the RMM agent installed before it joins your network. This is how we keep your endpoints secure.
SOPs & How-To Guides (Purple Card)
Opens the guided documentation library. Browse by category or search by topic. Guides open in a viewer with print-to-PDF support. Categories include Security, Employee Management, Hardware, and Getting Started (this guide!).
???? Check here before calling us for common tasks like setting up MFA, onboarding a new device, or reporting a phishing email.
2
Submitting a Support Ticket
Step by Step
Go to the Support Ticket page
Navigate to /support-tickets/ or click the red Support Ticket card on /client-resources/. The full form opens on its own dedicated page.
Fill in your contact details
Enter your first name, last name, company name, phone number, and email. The company name is used to route your ticket to the correct account manager.
Choose a Priority level
Select the appropriate priority — this sets your SLA response time:
???? CRITICAL — Complete business outage. Response within 1 hour.
???? EMERGENCY — Major disruption, some users affected. 2-hour response.
???? HIGH — Significant impact, workaround exists. Same-day response.
???? MEDIUM — Limited impact. Next business day response.
???? LOW — Minor question or request. 2–3 day response.
???? CRITICAL — Complete business outage. Response within 1 hour.
???? EMERGENCY — Major disruption, some users affected. 2-hour response.
???? HIGH — Significant impact, workaround exists. Same-day response.
???? MEDIUM — Limited impact. Next business day response.
???? LOW — Minor question or request. 2–3 day response.
Describe the issue
In the description field, include: (1) what is happening, (2) which device/user is affected, (3) when it started, (4) what you’ve already tried. The more detail, the faster we can resolve it.
???? Good example: “John’s Dell laptop can’t connect to Wi-Fi since this morning. Tried restarting the router and the laptop — still no connection. Other devices in the office are fine.”
Attach files (optional)
Upload screenshots, error messages, or photos of the issue. Drag & drop or click the attachment zone. Accepted formats: PNG, JPG, PDF, DOCX, XLSX. Max 10MB per file.
Submit and confirm
Click “Submit Support Ticket.” You’ll see a success confirmation on the page. Our team receives an immediate notification and will respond within your SLA window.
???? For CRITICAL and EMERGENCY issues, also call us directly at (352) 314-3855 after submitting the ticket.
3
Downloading & Installing the RMM Agent
New Devices
The Datto RMM agent is the software that connects your computers to Computer Central’s management platform. Every managed device needs it installed.
Go to Client Resources → RMM Agent Download
Navigate to /client-resources/ and click the teal “RMM Agent Download” card.
Type your company name
Enter your company name (e.g., “Smith Law Firm”) in the search box. A partial match is fine. Click “Find My Installer.”
Download and run the installer
Your company-specific installer link will appear. Download it and run it on the new computer (Windows: double-click the .exe; Mac: open the .pkg). Administrator permissions required. Installation takes about 2 minutes.
???? The installer is unique to your company — it automatically registers the device under your managed account.
Confirm with our team
After installing, let us know the device is new so we can confirm it appears in our RMM console and apply the correct monitoring policies.
⚠ Do NOT install on personal/BYOD devices — the RMM agent gives Computer Central remote access and monitoring capability. Only install on company-owned equipment.
4
Using the SOPs & Guides Library
Self-Service
The SOPs library is your first stop for common IT tasks. No need to call support for things like setting up MFA or reporting a phishing email — the guides walk you through it step by step.
Browse or search guides
Open the SOPs modal from /client-resources/ and browse by category tab (Security, Employee, Hardware, etc.) or use the search to find a specific topic.
Open a guide
Click “Open Guide” on any card. The guide opens in a full-screen modal with formatted content, screenshots, and step-by-step instructions.
Print or save as PDF
Click “Save as PDF” in the guide viewer header to open the browser’s print dialog. Select “Save as PDF” as your destination to create a formatted PDF copy you can share with employees.
Available guides include: How to Report Phishing, Password Best Practices, MFA Setup, Employee Onboarding/Offboarding, Remote Support Session, Running System Diagnostics, and this Getting Started guide.
5
Self-Service Tools Overview
No Sign-In Needed
All tools below are free to use with no account required. They pull from live data and give instant results.
Password Strength Checker
Checks password strength AND whether it’s appeared in a data breach (via HaveIBeenPwned API). Nothing is stored.
Domain Email Scanner
Checks your domain’s SPF, DKIM, DMARC, MX records, and blacklist status. Run this monthly to catch email security gaps early.
Phishing Awareness Test
10-question quiz to assess how well your team can spot phishing emails. Great for new employee onboarding.
M365 Health Check
Connects via read-only Microsoft login to scan your M365 tenant for MFA gaps, risky sign-ins, and security score.
Live Uptime Monitor
Real-time status for your managed services, Microsoft 365, and vendor platforms. Check here first if you think something is down.
Network Assessment
Browser-based LAN scan that maps your network devices, identifies unknown/unmanaged endpoints, and reports open ports.
6
Business IT Calculators
Decision Support
Use these calculators when making IT decisions or presenting the cost of current IT risks to leadership.
BCDR Risk Calculator Open →
Enter your employee count, hourly rate, recovery time objective (RTO), recovery point objective (RPO), and monthly revenue. Get an instant dollar figure for your annual downtime exposure. Great for justifying backup investment to leadership.
???? New: now includes RPO field — shows how many hours of data you’d lose with your current backup approach vs. Datto BCDR (under 15 minutes).
IT Problems Cost Calculator Open →
Calculates the hidden cost of IT downtime, slow computers, and security incidents. Enter your business metrics and see the annual dollar cost of your current IT situation.
IT Project Estimator Open →
Multi-step wizard for estimating the cost of a managed IT engagement. Covers service plan selection, device count, platform (M365/Google), voice, and add-ons. Generates a detailed line-item estimate you can email to yourself.
7
Security Scanners — Running a Check
Monthly Use
We recommend running these scans monthly. They take 1–2 minutes each and catch issues before they become incidents.
Domain Email Security Scanner
Navigate to /domain-scanner/ and enter your business email domain (e.g., computercentralfl.com). The scanner checks:
• SPF — Is your domain authorised to send email?
• DKIM — Are your emails cryptographically signed?
• DMARC — Is there a policy to reject spoofed emails?
• Blacklists — Is your domain/IP flagged as a spam source?
Each check shows Pass/Fail with an explanation and a fix recommendation.
• SPF — Is your domain authorised to send email?
• DKIM — Are your emails cryptographically signed?
• DMARC — Is there a policy to reject spoofed emails?
• Blacklists — Is your domain/IP flagged as a spam source?
Each check shows Pass/Fail with an explanation and a fix recommendation.
???? If any check fails, forward the results to your account manager — we’ll resolve it in the next maintenance window.
Microsoft 365 Health Check
Navigate to /m365-health/ and click “Connect with Microsoft.” Sign in with your M365 admin account (read-only permissions only — we don’t modify anything). The scanner checks:
• MFA enrollment per user
• Users with no MFA
• Recent risky sign-in alerts
• Overall Microsoft Secure Score
• License compliance
• MFA enrollment per user
• Users with no MFA
• Recent risky sign-in alerts
• Overall Microsoft Secure Score
• License compliance
???? Run this after any employee departure to confirm their account was properly disabled and their session tokens were revoked.
Phishing Awareness Test
Navigate to /phishing-test/ — a 10-question quiz showing real and fake email samples. At the end, you get a score and explanations for each answer.
Recommended use: Send this link to all new employees during onboarding and run it with your team after any phishing attempt on your organization.
Recommended use: Send this link to all new employees during onboarding and run it with your team after any phishing attempt on your organization.
????
Pro Tips for Getting the Most from Your Portal
1
Bookmark /client-resources/ on every company computer’s browser. It’s your single front door to all support and self-service tools.
2
Run the Domain Scanner monthly. Email security records can break during DNS changes, hosting migrations, and domain renewals without anyone noticing.
3
Install the RMM agent on every new computer immediately. Before a device connects to your network, it should be under monitoring. Unmanaged devices are the most common entry point for attacks.
4
Submit offboarding requests the same day an employee leaves. Every hour their account stays active is an open door. This is the #1 most critical security process for small businesses.
5
Check /uptime-monitor/ before calling support about an outage. If a service shows red/degraded, it’s a known issue and our team is already working on it.
6
Use the System Diagnostic before calling about a slow computer. The 30-second scan gives our team RAM, CPU, and disk health data — cutting troubleshooting time in half.
???? Still need help? Call Computer Central at (352) 314-3855 (business hours) or submit a support ticket for after-hours issues. We’re here.