✅ Before You Start

• Make sure you are sitting at the affected computer — the session connects directly to the device you run it on
• Have a brief description of the issue ready to share with the technician
• Close any windows showing sensitive or confidential information you do not want shared
• Ensure you have a stable internet connection

1. Go to the Client Resources page on the Computer Central website (or visit /remote-support/ directly)
2. Click the On-Demand Remote Support card, then click Get Started
3. A small support utility will download — open it (you may see a Windows security prompt; click Run)
4. The utility will display a Session Code — share this 6–9 digit code with your technician
5. The technician will connect — you will see a notification and can watch everything they do on your screen

???? During the Session

• The technician will ask for your permission before taking control of your mouse or keyboard
• You can see everything the technician does in real time — there are no hidden actions
• You can end the session at any time by closing the utility window or clicking Disconnect
• Feel free to ask the technician questions as they work — communication is encouraged

???? Security Reminder

After the session ends, the support utility closes automatically. No permanent software is left on your computer from an on-demand session.