Kaseya 365 · Full Tool Reference
Every Tool We Use —
Explained in Plain English
18 enterprise-grade tools, one integrated platform. Below you'll find a detailed breakdown of every tool Computer Central runs, what it does for your business, and which plan tier includes it. Filter by category or read straight through.
18
Integrated
Tools
Tools
K365
Kaseya
Platform
Platform
$1M
Cysurance
Warranty
Warranty
The Full Stack
All 18 Tools, Every Detail
Filter by category to understand exactly what each tool does for your business and why Computer Central chose it. Tools marked K365 Core are part of the Kaseya 365 bundle that enables the Cysurance $1M warranty.
🖥️
RMM
K365 Core
Datto RMM
Datto (Kaseya K365) — Remote Monitoring & Management
The command center of every managed client. Datto RMM monitors 200+ data points per device 24/7 — disk health, CPU utilization, RAM pressure, failed services, patch status, and hardware failures — and automates remediation before you ever feel the impact.
24/7 automated monitoring of all endpoints & servers
Automated patch management (Windows, third-party apps)
Policy-based automation — scripted fixes run automatically
Real-time alerting with priority routing to Autotask
SNMP network device monitoring included
🖱️
Remote Access
ScreenConnect
ConnectWise ScreenConnect — Remote Support & Access
Secure, blazing-fast remote desktop and support tool. Computer Joe connects to your machine in seconds — whether you're running Windows, Mac, iOS, or Android. Encrypted, audited, and far more secure than VPN-based remote access.
Instant unattended & attended remote access
AES-256 encrypted sessions — fully audited
Multi-platform: Windows, Mac, iOS, Android, Linux
File transfer, command line, & multi-monitor support
Session recording for compliance & training
🛡️
EDR / Security
K365 Core
Datto EDR
Datto Endpoint Detection & Response
Next-generation endpoint protection that goes far beyond legacy antivirus. Datto EDR uses behavioral AI to detect and isolate threats in real time — stopping ransomware, fileless attacks, and zero-day exploits before they execute.
AI-powered behavioral threat detection (not just signatures)
Automatic endpoint isolation on threat detection
Ransomware rollback — restores files encrypted by ransomware
Integrated with Rocket Cyber SOC for analyst review
Single agent — replaces traditional AV entirely
🔭
Managed SOC
K365 Core
RocketCyber
RocketCyber — Managed Security Operations Center
A 24/7 human-staffed Security Operations Center that monitors your environment for threats beyond what automated tools catch alone. Real SOC analysts review alerts from Datto EDR and SaaS Alerts, investigate suspicious activity, and escalate genuine threats immediately.
24/7/365 human analyst monitoring — not just automation
SIEM aggregation across endpoints, cloud apps, and network
Threat hunting — proactive search for hidden attackers
Incident triage and escalation with documented response
Direct integration with Datto RMM and Autotask
☁️
SaaS Security
K365 Core
SaaS Alerts
SaaS Alerts — Cloud Application Security Monitoring
Monitors your Microsoft 365, Google Workspace, Slack, Salesforce, and Dropbox environments for unusual activity — impossible travel logins, mass file downloads, permission changes, and account takeover indicators. The security layer most businesses completely ignore.
Covers M365, Google, Slack, Salesforce, Dropbox & more
Impossible travel & geo-anomaly detection
Mass download & data exfiltration alerting
Permission change & admin escalation monitoring
Feeds alerts directly into RocketCyber SOC
🌑
Dark Web
K365 Core
DarkWeb ID
ID Agent (Kaseya) — Dark Web Credential Monitoring
Continuously scans criminal dark web forums, breach databases, and stolen credential marketplaces for your business email domain. The moment your employees' credentials appear for sale, you're alerted — before attackers can use them.
24/7 dark web scanning for your domain
Immediate alerts when credentials are found
Historical breach data — find old exposures
Covers business email, personal email used for work accounts
Automated password reset prompts for compromised accounts
📧
Email Security
K365 Core
INKY
INKY — AI-Powered Email Security & Phishing Detection
INKY applies machine learning and computer vision to analyze every incoming email — detecting sophisticated phishing attacks that bypass Microsoft's built-in Defender filters. It banners suspicious emails directly in the inbox so users know what to be cautious of, even when an email makes it through.
AI + computer vision detects visual phishing tricks
Catches Business Email Compromise (BEC) attempts
Inline banners warn users about suspicious elements
Integrates directly with Microsoft 365 & Google Workspace
Catches threats that pass Microsoft Defender
📊
Email Auth
EasyDMARC
EasyDMARC — DMARC, SPF & DKIM Management
Configures and monitors DMARC, SPF, and DKIM records for your domain — stopping spoofed emails that impersonate your business. Critical for cyber insurance compliance and keeping your domain off email blacklists. Also enables BIMI brand logos in email inboxes.
DMARC policy deployment & enforcement (reject policy)
SPF & DKIM configuration and ongoing management
Daily aggregate reports — who's sending as your domain
Domain blacklist monitoring & alerting
BIMI setup for brand logo in Gmail & Apple Mail
🎣
Security Awareness
K365 Core
BullPhish ID
ID Agent (Kaseya) — Security Awareness Training
Automated security awareness training and simulated phishing campaigns. Sends realistic fake phishing emails to your employees — those who click get immediate training. Monthly campaigns, compliance-ready reporting, and a measurable reduction in click rates over time.
Simulated phishing campaigns — realistic & current templates
Instant training delivery to employees who click
Compliance-ready training modules (HIPAA, PCI, etc.)
Click-rate trending & per-employee risk scoring
Monthly automated campaigns — no manual scheduling
📚
Documentation
K365 Core
IT Glue
IT Glue (Kaseya) — IT Documentation Platform
The single source of truth for your entire IT environment. IT Glue maintains a live, searchable record of every device, credential, vendor relationship, network diagram, license, and runbook — automatically updated by Datto RMM and Network Glue. When something breaks, we know exactly what it is before we touch anything.
Automated asset documentation from Datto RMM
Secure credential vault with audit trail
Vendor & license management — renewal alerts included
Network diagrams auto-generated by Network Glue
Runbooks & SOPs — consistent process every time
🌐
Network Docs
K365 Core
Network Glue
IT Glue (Kaseya) — Automated Network Documentation
Automatically discovers and maps your entire network — every device, switch port, VLAN, WiFi AP, and connection — and syncs the topology directly into IT Glue. Your network diagram is always current, not a Visio file that's 3 years out of date.
Automated network discovery & topology mapping
Device inventory with make/model/firmware/IP/MAC
Auto-syncs to IT Glue — always current
SNMP polling for switch port configs
WiFi SSID discovery & AP inventory
🔑
Password & Docs
K365 Core
MyGlue
Kaseya — Client-Facing Documentation & Password Manager
A password manager and documentation portal offered directly to your team. Employees get a branded portal to manage their own passwords, access shared IT documentation, and view runbooks — no IT ticket required for everyday lookups.
Shared team password vault (browser extension included)
Client-visible documentation & runbooks
Personal password manager for all employees
Role-based access controls per department
Branded client portal with your company's look
🎫
PSA / Ticketing
K365 Core
Autotask PSA
Datto Autotask — Professional Services Automation
The operational backbone of Computer Central. Every support ticket, time entry, SLA clock, contract, and invoice runs through Autotask. When Datto RMM detects an alert, Autotask automatically creates a ticket, assigns priority, and starts the SLA timer.
Full helpdesk ticketing with SLA & priority routing
Time tracking & billing automation
Client portal for ticket submission & status
Contract & MSA management
Two-way integration with Datto RMM & IT Glue
💰
Quoting & Sales
K365 Core
Kaseya Quote Manager
Kaseya Quote Manager (IT Glue)
Creates branded hardware, software, and service quotes with live distributor pricing from Ingram Micro, TD SYNNEX, and other distributors. Proposals go from request to delivered in under an hour — not a week.
Live pricing from major IT distributors
Branded PDF proposals with margin control
E-signature & digital acceptance
Syncs approved quotes to Autotask for fulfillment
Hardware lifecycle & warranty tracking
💾
Endpoint Backup
Datto Endpoint Backup
Datto (Kaseya) — Endpoint Backup for PCs & Macs
Continuous backup of every workstation and laptop — not just servers. Files, desktops, application data, and browser profiles backed up to Datto's cloud every hour. Ransomware or hardware failure? Restore everything in minutes, not days.
Continuous hourly backup of all endpoints
Cloud + local backup — survives office disasters
Ransomware recovery with point-in-time restore
Self-service file restore portal for end users
Deduplication & compression — cost-efficient storage
📱
SaaS Backup
Datto SaaS Protection
Datto — M365 & Google Workspace Backup
Microsoft and Google don't back up your data — they just promise uptime. Datto SaaS Protection backs up your entire M365 or Google Workspace environment — email, OneDrive, SharePoint, Teams, calendars, contacts — 3× daily to immutable cloud storage.
M365: Exchange, SharePoint, OneDrive, Teams
Google: Gmail, Drive, Contacts, Calendar
3× daily automated backups
Unlimited retention / point-in-time restore
Immutable storage — ransomware can't touch it
🗄️
BCDR
Add-on
Datto BCDR
Datto Business Continuity & Disaster Recovery
The gold standard in SMB disaster recovery. Datto BCDR takes image-based snapshots of your entire server infrastructure every hour, can spin up your servers in the Datto cloud in under 6 minutes, and verifies every backup with screenshot-confirmed virtualization testing.
Image-based server backup — every 60 minutes
Local + cloud copy — hybrid resilience
Cloud virtualization: servers online in <6 minutes
Screenshot-verified backup testing — never wonder if it works
Ransomware detection with automated backup pause
🗂️
File Sync & Share
Add-on
Datto Workplace
Datto — Secure Business File Sync & Share
A secure, MSP-managed alternative to Dropbox or OneDrive Personal. Datto Workplace gives your team centralized file storage with granular access controls, audit logging, and full data sovereignty — your data never leaves the Datto cloud environment.
Centralized file sync & share for all devices
Granular permission controls per folder/user
Full audit trail — who accessed, moved, or deleted files
Works on Windows, Mac, iOS, Android
Data sovereignty — your data stays in Datto's cloud
How It All Connects
One Integrated Operations Platform
Every tool feeds data into every other tool. An alert in Datto RMM creates a ticket in Autotask, pulls documentation from IT Glue, and notifies Rocket Cyber SOC — all automatically, in seconds.
Layer 1 — Endpoint Monitoring & Response
Datto RMM — 24/7 Monitoring
Datto EDR — Behavioral AI
ScreenConnect — Remote
↓ alerts, incidents, access logs ↓
Layer 2 — Security Operations & Intelligence
Rocket Cyber SOC — 24/7 SIEM
SaasAlerts — Cloud App Monitoring
DarkWebID — Credential Watch
↓ tickets, context, documentation ↓
⚡
Autotask PSA — The Operational Hub
Every alert becomes a ticket. Every ticket has SLA. Every minute is tracked. All documentation is one click away via IT Glue integration.
↓ email protection, user training, domain auth ↓
Layer 3 — Email Security & Human Layer
INKY — AI Phishing Filter
BullPhish ID — SAT
EasyDMARC — Domain Auth
↓ environment maps, asset docs, credential vault ↓
Layer 4 — Documentation & Knowledge
IT Glue — All Documentation
Network Glue — Auto Net Maps
MyGlue — Password & Docs Portal
Quote Manager
↓ data protection & business continuity ↓
Layer 5 — Backup & Disaster Recovery
Datto BCDR — Server DR
Datto Endpoint Backup
Datto SaaS Protection
Datto Workplace
What's Included by Plan
Tool Coverage by Plan Tier
Every plan gets enterprise-grade monitoring, security, email protection, and documentation. Higher tiers add endpoint backup, SaaS backup, and expanded support coverage.
| Tool / Feature | SECURE+$95 / user / mo | MONITOR+$125 / user / mo | MANAGE+$150 / user / mo |
|---|---|---|---|
| 📡 Monitoring & Remote Access | |||
| Datto RMM — 24/7 monitoring & patch management | Included | Included | Included |
| ScreenConnect remote support | Business Hours | Business Hours | Unlimited |
| 🛡️ Security & SOC | |||
| Datto EDR — endpoint detection & response | Included | Included | Included |
| RocketCyber — 24/7 Managed SOC | Included | Included | Included |
| SaaS Alerts — cloud app monitoring | Included | Included | Included |
| DarkWebID — dark web credential monitoring | Included | Included | Included |
| 📧 Email Security | |||
| INKY — AI phishing & BEC detection | Included | Included | Included |
| EasyDMARC — DMARC / SPF / DKIM enforcement | Included | Included | Included |
| BullPhish ID — security awareness training | Included | Included | Included |
| 📚 Documentation & PSA | |||
| IT Glue — full IT documentation | Included | Included | Included |
| Network Glue — automated network topology | Included | Included | Included |
| MyGlue — client password manager & doc portal | Included | Included | Included |
| Autotask PSA — ticketing, SLA & billing | Included | Included | Included |
| Kaseya Quote Manager | All Clients | All Clients | All Clients |
| 💾 Backup & Disaster Recovery | |||
| Datto Endpoint Backup | — | Included | Included |
| Datto SaaS Protection (M365 / Google) | — | Included | Included |
| Datto BCDR (server disaster recovery) | + Add-on | + Add-on | + Add-on |
| Datto Workplace (file sync & share) | + Add-on | + Add-on | + Add-on |
| 🏢 On-Site & After-Hours Support | |||
| On-site support hours | — | Monthly Bank | Unlimited |
| After-hours & emergency support | Preferred Rate | Preferred Rate | Included |
| Unlimited remote support | Business Hours | Business Hours | Unlimited |
Note on MANAGE+ exclusions: MANAGE+ covers unlimited on-site and remote support for your managed environment. Additional services billed separately include Microsoft 365 licensing, Microsoft tenant administration, and tenant management tasks. All plans include the $1M Cysurance cyber warranty while your managed services agreement is active.
Learn about the warranty →
Ready to Put This Stack to Work?
18 Tools. One Plan.
$1 Million in Backing.
Run the free IT risk assessment to see where your current environment stands, or schedule a call directly with Computer Joe to walk through the stack, the warranty, and what the right plan looks like for your business.